Local Reviews
for Fort Erie, ON
Customers say: The reviews exhibit a positive sentiment overall, with a slight inclination towards the positive. The majority of the reviews express satisfaction with the services provided, highlighting friendly and knowledgeable staff, timely and efficient service, and overall professionalism. Customers appreciate the level of care and attention they receive, with many mentioning the willingness of the staff to go above and beyond to address their concerns. Positive reviews also mention the quality of the work performed, with specific references to installations, repairs, and maintenance being carried out efficiently and effectively. Additionally, customers express appreciation for the informative and helpful nature of the staff, who take the time to explain procedures and offer valuable advice. The presence of recurring themes such as professionalism, courtesy, and expertise further reinforces the positive sentiment expressed in the reviews. Negative reviews are present but are noticeably less frequent and less critical in tone. The negative reviews primarily focus on minor issues or misunderstandings, with customers expressing gratitude for the prompt resolution of any problems encountered. Overall, the reviews suggest a satisfied customer base that values the quality of service, expertise, and professionalism offered by Evans Comfort Masters.
Our Reviews by City
Knowledgeable and professional serviceman
Joe - Fort Erie, ON L0S 1S1
Chris was very professional and knowledgeable in his service of our furnace and air-conditioner. We look forward to having him do our next service check-up.
Great
Anselmo - Fort Erie, ON L2A 5G5
Wesley was very professional. Nice to see someone so polite and knowledgeable
Great service!
Koski - Fort Erie, ON L2A 5M4
Great job, very neat and left area tidy!
Excellent Service
Ron - Fort Erie, ON L2A 2Z6
Shalik attended our home and conducted the yearly furnace maintenance. He was prompt, professional, knowledgeable and courteous. We would unequivocally recommended Evans, predicated on the outstanding service provided by Shalik.
The absolute best!!
TBot - Fort Erie, ON L2A 2V2
Honestly the BEST service. You are now my first call for anything heating/cooling related. 10 stars for Andrew!!
It was excellent service.
Cornell - Fort Erie, ON L2A 5M4
The two guys were very extremely nice.
Excellent service
Marsot - Fort Erie, ON L2A 4L8
I am so impress with Evans. From the first phone call to the estimate and installation! Excellent job!! I had a new heat pump and à gas fireplace installed. I fully recommend
Great service
Wouters - Fort Erie, ON L2A 2X9
Excellent service and price!
Mary V - Fort Erie, ON L2A 1R2
I am amazed how well the crew at Evans communicates with each other. Jordan knew what he was coming into before he even got here from a picture taken from their last visit here. How refreshing.
Good Job 👍
Seburn - Fort Erie, ON L2A 2M2
Good people. All around good service. Neat and tidy job!
Response from Evans Heating & Cooling:
Thank you for taking the time to leave such a positive review for our heating and cooling service! We're glad to hear you were satisfied with our work.
Furnace
Carpenter - Fort Erie, ON L2A 5W1
Kyle was very helpful and informative,would have him come anytime to fix any air conditioning and furnace issues
Excellent service
Lapegna - Fort Erie, ON L2A 6B7
Excellent Service
Mary Kay van Brussel - Fort Erie, ON L2A 1R2
Andrew was extremely informative about what he was doing. He was very professional and had the service done in a timely manner. I would definitely use Evans in the future. The whole team was a pleasure to deal with.
Excellent and Knowledgeable
Stadnyk - Fort Erie, ON L2A 1V8
Kyle was excellent. He was on time and respectful of my home. Kyle is very knowledgeable and shared information that makes me feel confident that my gas fireplace is safe. I would definitely use Evans Heating and Cooling again.
Response from Evans Heating & Cooling:
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Very informative!
Aly - Fort Erie, ON L2A 5M4
Kyle came in for scheduled maintenance and informed me of all needed work to keep our furnace working properly. Great experience, and very knowledgeable
Response from Evans Heating & Cooling:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Very good service
Griffi - Fort Erie, ON L2A 4S1
Response from Evans Heating & Cooling:
We are happy to hear you had a positive experience!
Excellent service
Okundaye - Fort Erie, ON L2A 1X2
He is very efficient and knowledgeable about his work. Learnt a few things from him today about humidity in the house. He was also punctual in his time. He went out of his way to make my project work for me. Am thankful
Professional and Friendly
Moira and Paul - Fort Erie, ON L2A 3N5
After getting annoyed at first that we had to replace the gas fireplace in our just purchased house - Salesman Steve was speedy (he really knows his fire stuff) and suggested a budget solution for our situation. Then another Steve the fireplace fitter expert especially came to the house to double check that everything would go smoothly on installation day - he was super friendly and helpful too. Highly recommend this company.
Excellent service!
Polley - Fort Erie, ON L2A 1H1
Another very satisfied customer. Great job Kyle
Schlosser - Fort Erie, ON L2A 5G6
Excellent service
Mathew Thomas - Fort Erie, ON L2A 3Y7
Problem is not solved, but the technician did excellent service
Response from Evans Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Ductless AC
Pasceri - Fort Erie, ON L2A 6W2
Average
McCleary - Fort Erie, ON L2A 6T8
Average, not overly impressed with the time they are taking. 7 hrs on day 1, and 5 hrs on day 2 and they need to come back again for i dont know how long.
Excellent Service
Ron - Fort Erie, ON L2A 2Z6
I purchased our A/C unit new from Evans and subsequently have it maintained on a regular basis. Today, Jordan (Technician) arrived precisely at the scheduled appointment time. As I previously experienced, he was courteous, professional and knowledgeable. He identified the initial problem and made me aware of other contributing factors. The service he provided proved to greatly enhance the cooling efficiency of the unit, making a noticeable difference in comfort, especially on a day when temperatures soared to 32 celsius. Having experienced both sales & service, I highly recommend Evans Heating & Cooling.
Great install...supreme service.
Campbell - Fort Erie, ON L2A 2W4
Joe and crew were amazing...polite, considerate and efficient...very impressed to find workers that actually want to work. Did great job on installing a super quiet Daikin split system for all three areas of the house. Very impressed with the workmanship as well as the product
Wesley P.
Work Performed: Responded to a no hot water call for a Rheem tankless water heater installed in 2021 by another company. Results: Upon arrival, the unit was functioning normally. Each time hot water was turned on, the tankless unit fired up and delivered hot water as expected. Repeated the test five times — the unit consistently responded and produced hot water. Inspected the drain lines, air intake, and exhaust for blockages — all clear. Checked the water filter — no issues found. Flame sensors were not accessible for inspection, but the burner ignited and ran properly during testing. No error codes were present, and there is no way to recall past error codes on this model. At this time, the unit is operating normally, and no fault could be found during the visit.
Steve E.
Install two ductless heat pumps
Andrew S.
Evans Select AC maintenance and inspection. Performed full maintenance on AC Refrigerant pressures looked good. All electrical components passed inspection. Quoted for new power vent 50 gallon water heater
Andrew S.
Lennox Ac maintenance Refrigerant pressure were good. All electrical components passed inspection. Paid by cheque.
Wesley P.
Work Performed: Performed air conditioner maintenance on a system installed by us in 2017. Findings: Reviewed past service history: in 2023, UV dye was added by Jordan to investigate a suspected refrigerant leak. However, no follow-up leak detection was documented. During today’s visit: Refrigerant levels were steady and unchanged since the 2023 visit No UV dye was found in the drain or on system components No oil staining was visible Checked Schrader cores—no signs of leakage The source of the original issue remains unclear, but the system appears to be holding refrigerant well over the past year. Routine AC Maintenance Completed: Verified refrigerant pressures and temperature split Inspected electrical components (capacitor, contactor, wiring) Flushed the condensate drain Checked the air filter and airflow Cleaned the outdoor coil Verified system operation and thermostat function Additional Notes: Discussed the Comfort Club with the client, including benefits like 15% off repair
Wesley P.
Work Performed: Performed air conditioner maintenance on a Lennox unit, estimated to have been installed around 2011–2012. This is the first time our company has serviced this system, and maintenance history is otherwise unknown. Findings: Unit is aging, and several components showed signs of wear and rust. Noted rusting and pitting on the contactor, and capacitor also showed signs of degradation. Discussed findings with the client, and they agreed to replace both the contactor and capacitor to maintain reliable operation. Additional Notes: Client joined our Comfort Club during this visit to take advantage of member savings on today’s repairs and future maintenance. We will return in the fall to perform furnace maintenance under the Comfort Club membership.
Chris V.
Lennox ac maintenance and keep rite furnace maintenance
Wesley P.
Performed furnace and tankless water heater maintenance. 16-year-old Lennox furnace is still operating normally. No signs of water damage, and internal components appear clean. Cleaned flame sensor and condensate tubing. Checked heat rise and performed combustion analysis—furnace is operating within normal parameters. Flushed tankless water heater for 45 minutes with a descaling solution. Cleaned condensate trap and air intake, and inspected all components—tankless water heater is in good condition. Both appliances are operating within manufacturer specifications.
Andrew S.
Navien tankless flush/maintenance. Performed full maintenance on navien, cleaned air filter, water inlet filter snd condensation trap. Flushed navien with descaler, there was some buildup inside system but nothing excessive. Navien is in great condition and working well at this time, recommend getting a flush done every 1-2 years to keep the unit in great shape.
Andrew S.
Navien tankless water heater maintenance/inspection. Performed full maintenance on tankless. flushed heat exchanger, cleaned air filter and water filter, cleaned condensation trap. Recommend getting unit flushed every couple years to prevent any heavy buildup forming inside system and causing problems down the road. Navien is working well and in good condition at this time.
Shalik M.
Furnace Maintenance: Replaced the media filter with client provided filter. Added batteries to thermostat. Inspected pressure switch tubing for optimal functionality. Cleaned and polished the flame sensor to enhance performance. Performed diagnostic testing to verify efficient system operation. Stay Warm,
Shalik M.
Furnace Maintenance: Flushed the condensate line to ensure proper drainage. Inspected pressure switch tubing for functionality. Cleaned and polished the flame sensor to optimize performance. Conducted diagnostic testing, confirming the system is operating efficiently. Furnace is operating well. Happy New Year,
Andrew S.
Fireplace maintenance and inspection. Prior to cleaning pilot would hold but burners would not light, strong reading on thermoplile after cleaning. After putting back together and testing, fireplace is working well. believe it just needed a cleaning, however id issue happens again, a replacement gas valve will be necessary
Jordan F.
Lennox service call: upon arrival we noticed that the condensation drain trap was not secured, tipped up, and holding back water. Relocated to side of furnace , secured to cinder block under furnace. Replaced air conditioner drain tube. Verified drain operation “see photos”. Diagnosed defective blower motor verified motor was receiving 123 volts power and 28 volts communication. Motor will not respond on multiple speed taps. Painted gas line. Did not notice any damaged wires from rodents. Furnace has been left off by the service switch.
Jordan F.
Payne furnace maintenance. Found wasp nest on top of burner . Exhaust tee also have small condensation leak on top , sealed with 636 glue . Furnace is operating well.
Jordan F.
Lennox furnace maintenance. Furnace is operating well , no issues or concerns at time of testing . Customer mention he’s believe the fan running intermittently even when heat is off . I believe it is apart of the thermostat programming . Continental fireplace maintenance, fireplace is operating well .
Steve E.
Lennox Heat Pump Installation
Steve E.
Navien Tankless Water Heater
Chris V.
Furnace repair - no charge warranty thermostat lcd is dead. Replaced and tested furnace System is fully operational.
Chris V.
Furnace maintenance Discovered leaky ventor motor, submitted part required for repair. Adjusted gas pressure. Customer will call in payment.
Steve E.
Franklin 18000 Heat pump Continental gas stove
Gary T.
Fireplace Maintenance and Inspection
Jordan F.
Ac service call . Air conditioning is low on r 22 , missing schrader caps con condenser and insulation around suction line set . Evaporator installed up in between the floor joists. Did not leak search unit due to tight spaces. Quoted new unit . Customer is most likely going with 14 seer 2 ton .
Jordan F.
Lennox furnace repair . Install blower motor and dual pressure switch under part warranty through previous owner - labour charge only Installed new motor while testing furnace , I noticed furnace would not engage second stage heating , found defective dual pressure switched and install new switched . Also took note inducer motor was rubbing and grinding for first one of operation . Removed and inspected motor , found no broken fins or debris . Grinding went away quickly , could be from sitting all summer . Tested operation of heating and cooling , no other issues found . Note : blower cage wheel can not be removed due to flooring being 2 inch higher in front of furnace , installed motor inside furnace . Inspected secondary heat exchange best I could and blower wheel only has dust on the fins no debris . System is operating well , batteries in thermostat also needed replacing which I have taken care of .
Jordan F.
Lennox furnace repair. Intermittent blower issues . Motor is receiving proper power of 120v consistently and 15v on communication wire from board to motor . Motor is failing on multiple speed tabs . Defective motor will need to be replaced before any further use or heating or cooling
