Local Reviews
for Grimsby, ON
Customers say: The reviews exhibit a positive sentiment overall, with a slight inclination towards the positive. The majority of the reviews express satisfaction with the services provided, highlighting friendly and knowledgeable staff, timely and efficient service, and overall professionalism. Customers appreciate the level of care and attention they receive, with many mentioning the willingness of the staff to go above and beyond to address their concerns. Positive reviews also mention the quality of the work performed, with specific references to installations, repairs, and maintenance being carried out efficiently and effectively. Additionally, customers express appreciation for the informative and helpful nature of the staff, who take the time to explain procedures and offer valuable advice. The presence of recurring themes such as professionalism, courtesy, and expertise further reinforces the positive sentiment expressed in the reviews. Negative reviews are present but are noticeably less frequent and less critical in tone. The negative reviews primarily focus on minor issues or misunderstandings, with customers expressing gratitude for the prompt resolution of any problems encountered. Overall, the reviews suggest a satisfied customer base that values the quality of service, expertise, and professionalism offered by Evans Comfort Masters.
Our Reviews by City
Excellent Service
Urquhart - Grimsby, ON L3M 5N7
Very efficient and professional service. Wes was very respectful and informative during the service visit.
Excellent service!
Costa - Grimsby, ON L3M
Thanks so much for your help with our air conditioner Kyle! You were really efficient in diagnosing the issue and providing me great tips and information without feeling sales-y at all! Thank you!
Great Service
Urquhart - Grimsby, ON L3M 5N7
Thank you Cameron. Very professional and respectful service.
Exceptional
DaveSemmens - Grimsby, ON L3M 1B2
Kyle and Evan’s are fantastic….keeping me up to date on the entire process and repairing my furnace as quickly as possible.
Exceptional
Semmens - Grimsby, ON L3M 1B2
Kyle was awesome and he spotted a problem with the furnace that if not found now would have been past warranty! Thank you so much for the e xceptional service Kyle!
professional care
Fr. K. - Grimsby, ON L3M 1J5
Steve and his colleagues did a great job on installing and replacing our boiler and hot water heater.
excellent service experience
Jakolev - Grimsby, ON L3M 1P1
Chris was very courteous and knowledgeable.
Great service as always
Semmens - Grimsby, ON L3M 1B2
I can always count on Evans to service my HVAC system. Gary was great, he arrived as promised [even a bit earlier than scheduled], introduced himself which is always appreciated, and got right to work. In and out in just about 30 minutes. Thanks Gary and the entire team at Evans!
Response from Evans Heating & Cooling:
Thank you for the 5 star rating.
Excellent Service
Semmens - Grimsby, ON L3M 1B2
Cameron is always very friendly and extremely polite and knowledgeable…a pleasure to have him service our HVAC equipment!
Excellent service, right on time and efficient
Urquhart - Grimsby, ON L3M 5N7
This is our first experience with Evan’s. Jordan put his mask at our front door after seeing that we were wearing masks. We very much appreciate how courteous he was and how he initially explained what he would be doing with our heating and cooling equipment. He was in our home for the designated time and was very efficient. Bottom line…our first experience with Evan’s was a very good one. Well done.
AC Maintenance
McMillan - Grimsby, ON L3M
As always I'm extremely happy with your service. Chris was great, respectful of my home and professional. My experience with Evans has always been positive and I have recommended your company to numerous friends and family. For heating & cooling issues I won't go anywhere else.
Cameron was very patient and knowledgeable
Harrison - Grimsby, ON L3M 3L1
good service excellent staff
fantastic
Chris - Grimsby, ON L3M 1J5
Amazing service from Patrick
Smith - Grimsby, ON L3M 4M5
Patrick is always so knowledgeable and kind. We live him
On time, great service and also very informative!
Abram - Grimsby, ON L3M 2E5
Was very good, very professional, good knowledge of his job and looks that he love what he does, and that tells me everything. He take pride of his jo
Changanaqui - Grimsby, ON L3M 3W2
Response from Evans Heating & Cooling:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Great
Smith - Grimsby, ON L3M 4M5
He's amazing!! We loved him. Great guy knew his stuff and was extremely nice.
Great service
Jakolev - Grimsby, ON L3M 5H9
Patrick is a good guy
Cam is very personable and provided first class service!
Dave - Grimsby, ON L3M 0A6
Cam arrived on time and was completed very quickly. Really appreciate your routing maintenance!
Steve E.
Furnace and Air Conditioner Installation
Andrew S.
Replaced blown capacitor AC is very old but still cooling very well at this time.
Wesley P.
No Cooling Call – Goodman Air Conditioner (~2017 Installation, Relocated ~2021) Issue Found: Client reported no cooling from Goodman A/C unit. Upon inspection, found the system completely empty of refrigerant. Began a leak search and discovered that the compressor terminals were leaking refrigerant and that the compressor is burnt out. Isolated the evaporator coil and line set from the condenser – no leaks found on these components, making them suitable for reuse. Assessment & Recommendations: Advised client that compressor replacement is costly and likely not worthwhile given the age and condition of the unit. Recommended full system replacement: Reuse existing line set (which runs through a finished ceiling), to be thoroughly flushed Replace evaporator coil Replace outdoor condenser unit Complete full setup and commissioning of the new system Discussed bracket compatibility – advised that if the new unit differs in size, we can use a pad on top of the existing brackets for support
Wesley P.
Furnace & A/C Maintenance – Lennox System Performed routine maintenance on Lennox furnace and air conditioner. Parts warranty valid until October 20, 2026. Work Performed: Cleaned outdoor condenser coil Tested electrical components and checked system operation Verified proper refrigerant pressures and temperature differential Checked furnace components including blower, flame sensor, drains, and venting System is operating normally and efficiently at this time Additional Notes: Spoke with client regarding the humidifier – they do not use it as home humidity averages ~45% in winter Client inquired about a possible duct blockage related to a bathroom fan – recommended contacting kleen Flo for duct inspection and cleaning Great ongoing maintenance history – no current issues
Wesley P.
A/C Maintenance – Lennox Air Conditioner Performed routine maintenance on Lennox air conditioning system. Work Performed: Cleaned outdoor condenser coil Inspected and tested electrical components Verified refrigerant pressures and cooling performance Flushed and tested condensate drain tubing System is operating normally and cooling effectively at this time
Andrew S.
“End of warranty” Furnace maintenance/inspection Lennox Furnace is working well and in great condition at this time. Found no problems or concerns during inspection/maintenance.
Andrew S.
Furnace and AC maintenance and inspection. Both the furnace and AC are working well at this time. Found no problems or concerns during visit.
Kyle C.
Air conditioning repair Customer states unit was noisy. Customer did slightly move unit and the noise stopped. Inspected unit and found 90% of the screws holding the body of the condenser together where very loose and backed out. Unit sits in direct sun light & heat. The screws can slowly back themselves out over the years in direct sunlight & heat. Tighten all the screws down and unit is operation normally. Did also check system pressures and system pressures are in manufacture specifications. House is cooling efficiently with a 17 degree temperature drop. Checked condensation line from evaporator coil and notice it was brown and dirty. Recommend pouring bleach or Vinegar down drain system to clean lines 2-4 times a year.
Kyle C.
Air conditioning repair Replaced compressor. Unit is cooling house efficiently now.
Cameron V.
Ac and furnace maintenance Both units running very well and in great shape
Kyle C.
Furnace repair Replaced heat exchanger under full warranty. Tested furnace & air conditioning. Both working at normal operation.
Kyle C.
Air conditioning maintenance Air conditioning is in great shape. No issues or concerns found. Inspected blower wheel and found a rust spot under blower. Removed blower and found secondary heat exchanger leaking. Made customer aware of the situation. Heat exchanger will need to be replaced. Office will follow up on heat exchanger warranty.
Andrew S.
No leaks found on gas lines to any appliances. Furnace gas valve is not closing properly and leaking gas through burner orifices Gas valve must be replaced. Replaced gas valve under full warranty, tested for leaks, none found. Ensured furnace was operating safely with new gas valve.
Andrew S.
Installation of new 12 gallon Aprilaire humidifier.
Jordan F.
Goodman furnace repair ,when I arrival there was no issues immediately , I recommended to have a furnace maintenance . During testing of the furnace after clean , the furnace failed due to the high heat limit opening . I discussed with the customer the merv 12 filter they are using is not allowing enough air flow , and recommend a merv 8 or pure air x filter system . I also have opening a damper in the basement on the return side and adjusted fan speed to the next setting from 400 cfm to 650 on first stage . I also verified all duct work is open and free of blockages . Furnace is operating well .
Steve E.
Combi boiler installation
Chris V.
Furnace and ac maintenance
Jordan F.
Service call , search for leaks ,very small amount of dye found on right side of evaporator and on opposite side of the house in the bottom left corner of condenser , lost no charge from last year , warranty good till July 2027 , recommended yearly maintenance to monitor refrigerant levels
Kyle C.
Replaced blower motor.
Jordan F.
Lennox ac repair , condenser needed to be cleaned , capacitor was starting to get low on charge with 32/4 should be 35/5 , refrigerant pressure are very low , when searching for the leak my electronic detector was going off in the middle of the slab on the right hand right towards the top of the evaporator coil , customer would like to go head with a new evaporator
Kyle C.
Air Conditioner Installation
Joe P.
Air Conditioner Installation
Andrew S.
Furnace maintenance and inspection. Furnace working well and in good condition
Joe P.
Air conditioner installation service call. Performed AC installation, may have to come back for start up if customers notices house isn’t being cooled like it should, pressured did seem low but it’s also kinda chilly outside about 50 degrees
Gary T.
Furnace maintenance and inspection
