Local Reviews
for Port Colborne, ON
Customers say: The reviews exhibit a predominantly positive sentiment, with recurring themes of satisfaction, professionalism, and positive experiences with the company's services. Customers express gratitude for the efficient and timely service, the expertise of the technicians, and the overall positive attitude of the staff. There are also mentions of competitive pricing and the availability of customer care services. Negative sentiments, such as a few isolated incidents of dissatisfaction, are minimal and do not represent a clear, recurring trend. Overall, the reviews convey a sense of trust and confidence in the company's ability to deliver reliable and high-quality HVAC services.
Our Reviews by City
Excellent Service!
McLean - Port Colborne, ON L3K 5B9
Amazing service and standard
Grant - Port Colborne, ON L3K 5E4
Amazing response. Great service and extremely professional!
Timely and excellent
Grice - Port Colborne, ON L3K 5E4
Amazing and personable as always.
Furnace inspection
Chambers - Port Colborne, ON L3K 4S7
Great service , very pleased
Excellent service!
Stephen - Port Colborne, ON L3K 5V3
Professional, and a detailed report!
Great Service
Brown - Port Colborne, ON L3K 4W9
Thanks for the excellent service and we will definitely be using them again
Great service
Sean - Port Colborne, ON L3K 5J5
Came on time and quickly figured out the problem. Excellent customer service and answered all questions.
Response from Evans Heating & Cooling:
Thank you so much for taking the time to leave us this amazing review!
Air Conditioner Replacement
D - Port Colborne, ON L3K 5V4
Punctual, friendly, knowledgeable, answered all my questions. Did a great job. Very professional. Excellent service! Thanks!
Excellent yet again
Spicer - Port Colborne, ON L3K 1M1
Excellent service
Spicer - Port Colborne, ON L3K 1M1
Arrived on time. Very respectful. Found the problem quickly without costing me an arm and a leg and gave me several options as to how we would address the problem. Highly recommend this company.
Excellent service!
Cote - Port Colborne, ON L3K 5G2
Great service, very prompt.
Excellent service
Cook - Port Colborne, ON L3K 6B6
Kyle , answered all our questions and more ! Kind well spoken worker , very happy with the service !!
Outstanding service! Quality workmanship!
Michael - Port Colborne, ON L3K 5E6
Chris was incredibly thorough! Explained things throughout the install! Couldn’t be happier! A/C feels glorious.
Great service
Chambers - Port Colborne, ON L3K 4S7
Work was well done
Great service
Taliano - Port Colborne, ON L3K 5V4
Chris was great.
Professional, Fantastic and Amazing Service, Very Knowledgeable
Carla - Port Colborne, ON L3K 1Y8
PATRICK provided excellent service, is professional and very knowledgeable about gas fireplaces and boiler heating system. PATRICK is courtesy, neat and clean, left no mess to clean - up, greatly appreciated. PATRICK listened to my concerns & issues regarding my service call. PATRICK took his time to explain and answered all my questions. After 28 yrs living in my home, ( in the past I have asked other service people) PATRICK was the only person to figure out the loud continuous banging sounds coming from the main heating pipe in the basement. I can finally sleep at night. PATRICK goes above and beyond , your just a amazing person and worker. Greatly appreciated......and I THANK-YOU!!!!!!!!!!! CARLA CRAWFORD 🙂
Great Service
Ruston - Port Colborne, ON L3K 5V3
Great customer service in regard to the ongoing problem I was having with my fireplace and Cameron was very personable and explained what was happening with the thermostat and needed to be replaced.
Response from Evans Heating & Cooling:
Ruston, we are happy to hear we were able to help with your fireplace repair and with your thermostat replacement. Thank you for the wonderful review and for taking the time to share your feedback.
Right on time! Good service!
D'uva - Port Colborne, ON L3K 3C4
Great service
Brugman - Port Colborne, ON L3K 2S6
Cameron was polite and wore a mask. He arrived on time. He had all the equipment he needed and was very thorough. He answered all my questions. I would have liked him to take off his boots or ask if I preferred it.
Excellent service
Heaslip - Port Colborne, ON L3K 5V3
Prompt and friendly
Great service
Jackson - Port Colborne, ON L0S 1R0
Thanks so much for the professionalism. Great job guys!
Great service
Cook - Port Colborne, ON L3K 6B6
Easy to work with everyone at this company , they all made you feel your business was wanted .
Excellent Service
Marr - Port Colborne, ON L3K 5R7
Cameron was a pleasure to deal with, very knowledgeable and courteous. Explained what he was doing and gave his diagnosis on an issue we were having with noise and vibration coming from the fan motor when operating on high speed. Evans H&C you are lucky to have an employee of Cameron’s calibre. Cameron - thank you for your excellent work. Christopher Smith, P. Eng. 10 Hampton Ave. Port Colborne, ON.
Excellent experience
Heaslip - Port Colborne, ON L3K 5V3
We are very pleased with our recent project. Evens sales rep was prompt and knowledgeable. The quote was clear and accurate, and the Work was completed on time and on budget. The instillation team were very considerate and did everything they could to accommodate dispute heavy rain on installation day one and the requirements of social distanceing
Chris did an excellent job cleaning our fireplace. Chris is definitely an asset to your company. Very congenial. Great service
Edward - Port Colborne, ON L3K 5V3
Would not hesitate having him here again and would definitely recommend him to anybody.
Wesley P.
Work Performed Completed maintenance on 2007 Lennox R22 air conditioner. Inspected older belt-driven indoor air handler. Checked refrigerant charge and system components. Results Air conditioner is in good condition for its age. Indoor air handler is operating properly; belt-driven assembly in good condition. Refrigerant levels are good. Capacitor readings are within specifications. Client is enrolled in the Comfort Club.
Wesley P.
Work Performed Responded to call regarding high humidity in the garage (furnace located in garage with loft apartment above). Inspected ductwork and confirmed that supply ducts had previously been open into the garage. No return air vents in garage. Supply ducts were slightly open, causing positive pressure in garage, no dehumidification is happening because air is not returning. Reviewed code requirements and furnace manufacturer’s manual: supply or return air openings into a garage are not permitted. Discussed findings with client. Client has since sealed all garage supply air vents to bring the system into code compliance. Recommended and confirmed client’s plan to place a dehumidifier in the garage to address humidity issues independently. Or install an air exchange system in garage. Advised furnace needs to be heated in winter because it is high efficient and cannot freeze. Performed full maintenance on both high-efficiency furnaces (garage/loft unit and house unit). Results Fur
Steve E.
Install Combi Boiler and radiator
Joe P.
Work Performed: Return visit to diagnose ongoing issue with Daikin mini-split heat pump Previous visit addressed E5 error code, indicating compressor overload (possible overcurrent or overheating) Followed full troubleshooting procedure as outlined by Daikin Tech Hub: Verified voltage supply Tested thermistors Checked compressor winding resistance and insulation to ground All initial diagnostic readings were within acceptable range; Tech Hub advised replacing the inverter (PCB) board Replaced the inverter (PCB) board as instructed, but E5 error code persisted on return visit today Spent over three hours waiting for Daikin Tech Support call-back Worked with Daikin Tech Support representative Ryan, case #248-8528 Repeated diagnostic steps, including thermistor readings, pressure and temperature checks — all readings confirmed normal Tech Support could not identify a reason for the compressor to trip on overload based on current test results Daikin advised escalating the issue to a field
Wesley P.
Work Performed: Responded to no-cooling complaint for Lennox ductless cooling-only unit (installed 2021 by another company) Tested system in cooling mode—no cool air from indoor unit, no hot air from outdoor fan discharge Connected gauges and found suction pressure at 220 psi, which is unusually high Suspected overcharge; attempted pump-down procedure by closing liquid line to force refrigerant into outdoor unit Suction pressure did not drop, indicating the compressor is not compressing or moving refrigerant Compressor was running but sounded noisy Removed top panel and disconnected compressor wiring from PCB Tested compressor windings: all three windings read 1.4 ohms with no short to ground—electrically OK Despite correct electrical readings, compressor is not functioning mechanically Inspected all other components—no issues found Compared performance to identical unit at front of home: pump-down worked normally, confirming fault isolated to rear compressor Cause of failure unknown—c
Wesley P.
Evaporator coil replacement performed on Lennox system following diagnosis of a leaking coil. The replacement was completed successfully, and a full maintenance was carried out on the unit. Results: System is now operating normally. Regular yearly maintenance is strongly recommended to help maintain efficiency and prolong the life of the Lennox system, which was originally installed in 2022.
Steve E.
Gas Fireplace Installation
Wesley P.
Client Complaint: No cooling. System runs for a short period, then shuts down with a flashing blue light. Client has been resetting it at the breaker to temporarily restore operation. Work Performed: Pulled fault codes using the remote and found stored error code E5 – Compressor Motor Lock / Overload. Checked voltage — line voltage is 247V AC, and communication voltage between terminals 2 and 3 is present and stable. Compressor does start and runs for about 20 minutes before shutting down on overload (E5). Went through the service manual flow chart — step one is to check the EEV. Confirmed the EEV wiring is properly seated and ohm-tested the coil — resistance is in spec, no faults there. Per the flow chart, if the EEV checks out, the next step is replacing the inverter PCB. Also found the discharge line thermistor possibly loose — reseated for proper contact and checked all other sensor connections. Conclusion: Compressor is getting power and starting, but shuts down on overload.
Joe P.
Install ductless heat pump
Wesley P.
Work Performed: No cooling service call on a KeepRite air conditioner installed around 2012 (not installed by us). We previously performed maintenance on this unit in August of last year, along with the Lennox air conditioner on the same property that was installed by us five years ago. Findings: Found that the KeepRite AC was not receiving 24V Traced the issue back to the thermostat wiring, where a loose wire was discovered Repaired the wire and confirmed the thermostat is now functional AC system is running normally and responding well to calls for cooling Tested unit operation multiple times — turning on and off properly Temperature drop across the system is excellent, and unit is cooling effectively Checked over the outdoor unit — it remains very clean from last year’s maintenance Recommendations: Recommended replacing the capacitor due to age and visible wear (appears to be original), but client declined for now Client is interested in Comfort Club membership, but has opted to
Wesley P.
Site Visit – Gas Service Assessment & Wall Furnace Inspection (Vacant Property) Attended a service call to assess the condition of the gas system and wall furnace in a vacant property. Gas supply was off and red-tagged by enbridge, with the tag dated from 2023 citing lack of appliance maintenance. Temporarily restored gas to conduct diagnostic testing. Wall Furnace Findings: Wall furnace appears to have been installed by Enercare in 2016 and has a manufacture date of 2016, indicating it is relatively modern and mechanically sound. On startup, pilot and burner ignition produced visible smoke, likely due to dust accumulation on the heat exchanger and internal components. The unit needs to be disassembled and deep cleaned to ensure safe and proper operation. Water Heater & Venting Issues: Water heater is enclosed behind a finished wall, with no access to inspect the venting or verify chimney connection. Access must be created to allow visual inspection of venting and connection integri
Steve E.
Ductless HeatPump Installation
Wesley P.
Maintenance Visit – Lennox Air Conditioner Performed full maintenance on Lennox air conditioner. Inspected electrical components, cleaned condenser coil, checked refrigerant pressures, and tested capacitor and contactor. Verified proper temperature split and system operation. No issues found; system is operating within normal parameters.
Steve E.
Installed a Lennox furnace and heat pump in a residential home. The installation process involved removing the old furnace and heat pump, installing the new units, and connecting them to the existing ductwork. I also performed a thorough inspection of the system to ensure it was operating correctly.
Wesley P.
Work Performed: Responded to customer report of possible gas smell near furnace and water heater No gas odor detected upon arrival (technician has strong sensitivity to gas) Tested all visible gas line joints using gas sniffer and leak detection soap — no signs of leakage Performed manometer test — no pressure drop observed, indicating no active leak Additional Inspection: Inspected furnace and water heater venting — both appear to be operating normally Tested water heater ignition multiple times — fired reliably each time Possible intermittent issue with gas valve on furnace or water heater not fully closing after operation, but no issue detected during time on site (approx. 30+ minutes) Recommendations: If concern persists, recommend full gas system pressure test — estimate can be provided upon request
Shalik M.
Furnace Maintenance: Added Teflon tape to collector box plug to stop condensation damage. Flushed the condensate lines to ensure proper drainage. Inspected pressure switch tubing for optimal functionality. Cleaned and polished the flame sensor to enhance performance. Performed diagnostic testing to verify efficient system operation. Stay warm,
Wesley P.
Initial complaint: No heat in the house. On arrival, inspected furnace and found ignition failure error code causing lockout. Furnace installed in 2020—performed full inspection, including: Gas pressure test (low and high fire). Temperature rise test (on the threshold but not below it, possibly undersized furnace). Combustion analysis test. Issue was caused by a dirty flame sensor—cleaned the flame sensor and checked operation. Flame sensor is now working normally. Furnace is operating safely and normally at this time, within manufacturer specifications and current gas codes. If issue persists, recommend replacing the flame sensor on return visit if needed. - Wes
Wesley P.
Customer complaint: No heat. Previous service tech Chris was on-site Monday but could not find an issue as the furnace was operating at that time. Customer reported the furnace stopped working again and displayed an "Ignition Loss" error code. Replaced the flame sensor and inspected the furnace for proper operation. Continuously started and restarted the furnace to observe ignition and flame behavior. After multiple test cycles, flames ignited normally each time with no concerns about ignition. Furnace is now operating normally.
Shalik M.
Fireplace maintenance
Jordan F.
Ruud furnace repair . Furnace had a delayed ignition from a dirty sparker and a very low flame sensor reading . Disassembled burner tray to clean burners , flame sensor and sparker . No further issues with ignition. Condensation pump was very dirt and the float was intermittently not working causing the pump to fill up and spill over . Customer has a spare pump , installed new pump and tested operation.
Jordan F.
Goodman furnace repair . Furnace was off in error ( 3 ) pressure switch stuck open . Tested furnace and found switch to be intermittent failing . Installed new pressure switch and tested furnace for about 15-20 mins . Blower motor still making a loud grinding noise but maintaining a temperature differential of 52 f .
Jordan F.
Goodman furnace repair , furnace would not displace old error code and operated normally after a power reset . Flame sensor reading was at 2.3 ua before cleaning and 2.8 ua after . Blower motor capacitor reading 12.4 ua and rated for 12.5 ua .blower motor is rated for 5.4 amps and is using 3.84 amps on blue speed tap . bearings inside the motor are grinding and wearing out ,we removed the motor to verify nothing was causing the grinding besides the bearings . No other issues found with unit , verified drains and vents are clear and operating . Recommend to have blower replaced before it fails and have a furnace maintenance. Furnace is very dusty and dirty . Furnace is operating .
Steve E.
Tankless Water Installation
Chris V.
Fireplace maintenance
Gary T.
Ac service call
