Local Reviews
for Virgil, ON
Customers say: The reviews exhibit a predominantly positive sentiment, with recurring themes of satisfaction, professionalism, and positive experiences with the company's services. Customers express gratitude for the efficient and timely service, the expertise of the technicians, and the overall positive attitude of the staff. There are also mentions of competitive pricing and the availability of customer care services. Negative sentiments, such as a few isolated incidents of dissatisfaction, are minimal and do not represent a clear, recurring trend. Overall, the reviews convey a sense of trust and confidence in the company's ability to deliver reliable and high-quality HVAC services.
Our Reviews by City
Excellent Customer Service
Pohorly - Virgil, ON L0S 1T0
Andrew is very personable and knowledgeable. The service he provides is very thorough and excellent!
Very good
Louter - Virgil, ON L0S 1J0
Excellent and competent service
Fenton - Virgil, ON L0S 1J0
Great Service!
Michael - Virgil, ON L0S 1T0
Wes was friendly, knowledgable and insightful on not only how to properly fix my AC unit but also tips & tricks on properly running it. Great service!
Great service
Wilson - Virgil, ON L0S 1J0
Andrew was excellent and we signed up for contract and request him next time
Excellent experience
Vasant - Virgil, ON L0S 1T0
Very professional & great service. Highly recommend
Excellent Service
Robb - Virgil, ON L0S 1J0
Wesley was very professional but friendly and answered all our questions and fixed what needed to be done. Hew was great
Excellent Service
Collet - Virgil, ON L0S 1J0
Response from Evans Heating & Cooling:
It was a pleasure serving you and your family. Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Prompt, efficient, great service!
Fenton - Virgil, ON L0S 1J0
Very well done
Ken Mack - Virgil, ON L0S 1T0
A very neat and professional job from both technicians we are very happy
Excellent Service
Collet - Virgil, ON L0S 1J0
Response from Evans Heating & Cooling:
We thank you for sharing your positive experience. It made our day.
Excellant service
Kozachenko - Virgil, ON L0S 1J0
Evans service has been great. Friendly, attentive, prompt and professional; from booking with Joann thru service with Jordan and Joyce. Unfortunately I don't seem to have a similar experience with the sales department. Thank you
Very professional and knowledgeable, excellent service.
Fenton - Virgil, ON L0S 1T0
Competent, professional, excellent service!
Response from Evans Heating & Cooling:
We're delighted to hear that you had a positive experience with us. Thank you for your kind words.
Excellent Service! Very Professional!
Coleen & Brett - Virgil, ON L0S 1J0
We are always extremely pleased with the service offered by Evans, from booking our appointment to the service visit. Kyle is yet another exemplary member of your team. He was courteous, professional and very thorough. He was very knowledgeable and took the time to explain issues needing to be addressed and the rationale while offering options and ensuring safety. We have frequently recommended your service to friends and family and will certainly continue to do so.
Great job !
Muir - Virgil, ON L0S 1T0
Jordan and Andrew were great
Excellent !
Muir - Virgil, ON L0S 1T0
Andrew was amazing. Very professional, nice and detailed in the info he shared.
Excellent service once again!
Terry Kozachenko - Virgil, ON L0S 1J0
We have dealt with Evans service a few times now and the experience has been excellent. The technicians have been outstanding and represent Evans professionally. In my opinion, without doubt they are your best sales reps. On this occasion we dealt with Andrew and Jordan who were both a pleasure to deal with. Thank you.
Well represents your company
Wilkinson - Virgil, ON L0S 1J0
Service Call
Collet - Virgil, ON L0S 1J0
Perfect service!
Lori Dyck - Virgil, ON L0S 1T0
Great experience! Would HIGHLY recommend!
Very professional service from the technician
Nardi - Virgil, ON L0S 1J0
The Technician is very knowledgable and gave professional service. ( Furnace and Hot Water Tank. )
What a great experience
Roehm - Virgil, ON L0S 1T0
I was delighted to have Kyle service my furnace - he was so polite, informative and did an excellent job of analyzing and fixing my furnace. As a representative of the company, you couldn't ask for a better person - I would welcome Kyle into my home any day. Thank you
Response from Evans Heating & Cooling:
Thank you for the 5 star rating.
Great service. Options given to solution saved us money.
Peters - Virgil, ON L0S 1J0
Great.
great service price not so awesome
Evans - Virgil, ON L0S 1T0
Gary is a very nice guy It was nice to see him again
Great service! Great guy!
Julia - Virgil, ON L0S 1J0
Gary is a great guy! Very friendly and knowledgeable about the products! Always helpful and goes above to answer any questions or concerns that we may have!
Trevor S.
Furnace repair. Thermostat was not send voltage to unit. Replaced thermostat. Furnace works.
Shalik M.
Furnace Maintenance: Flushed the condensate P-trap and drain lines to maintain clear, efficient flow. Checked pressure switch tubing to ensure reliable performance. Cleaned and polished the flame sensor for optimal ignition. Ran full diagnostics to confirm the system is running smoothly and efficiently. Pressure switch error code, examine the termination for blockage, pulled out a twig. Fireplace Maintenance: Thoroughly cleaned the firebox, removing soot, dust, debris, and any pests. Vacuumed and dusted the ceramic log set, restoring its polished appearance. Inspected wiring to confirm secure connections and overall safety. Cleaned and polished the viewing glass using a specialized fireplace glass cleaner for optimal clarity. Conducted a detailed cleaning of the pilot assembly to ensure reliable performance.
Wesley P.
Work Performed: Performed annual maintenance on 2012 Goodman two-stage furnace and gas fireplace. Results: **Furnace Maintenance Checklist:** - Burners and flame sensor cleaned and inspected - Combustion analysis completed — readings within manufacturer specifications - Blower motor, pressure switch, limit, and safety controls tested — all operating properly - Gas pressure, temperature rise, and amperage draw checked — all within range - Filter condition inspected — satisfactory - Drain and venting system checked — clear and secure - Overall system operating safely and efficiently **Fireplace Maintenance Checklist:** - Glass cleaned and inspected for cracks - Pilot assembly cleaned and tested - Burner flame pattern inspected — steady and even - Venting inspected — no obstructions - Fan and switches tested — operating properly - System operating normally with no issues noted No concerns or issues found during today’s visit. Both furnace and firepl
Shalik M.
Furnace Maintenance: Flushed the condensate P-trap and drain lines to maintain clear, efficient flow. Checked pressure switch tubing to ensure reliable performance. Cleaned and polished the flame sensor for optimal ignition. Ran full diagnostics to confirm the system is running smoothly and efficiently.
Shalik M.
Furnace Maintenance: Replaced the media filter with x6672, Merv16. Adjusted high fire gas pressure to meet manufacturing requirements at 3.5" wc.Flushed the condensate P-trap and drain lines to maintain clear, efficient flow. Checked pressure switch tubing to ensure reliable performance. Cleaned and polished the flame sensor for optimal ignition. Ran full diagnostics to confirm the system is running smoothly and efficiently.. Fireplace Maintenance: Thoroughly cleaned the firebox, removing soot, dust, debris, and any pests. Vacuumed and dusted the ceramic log set, restoring its polished appearance. Inspected wiring to confirm secure connections and overall safety. Cleaned and polished the viewing glass using a specialized fireplace glass cleaner for optimal clarity. Conducted a detailed cleaning of the pilot assembly to ensure reliable performance.
Andrew S.
Air handler maintenance and inspection. System is working well and in good condition at this time. Found no problems or concerns during visit.
Andrew S.
Lennox furnace and 2x fireplace maintenance and inspection. All equipment is in good working order at this time. Found no problems or concerns during visit.
Trevor S.
Furnace and fireplace maintenance Cleaned and inspected furnace and fireplace Inspected all electrical components Tested gas pressure Tested drainage Tested safeties Replaced furnace filter media (16x25x1) Performed combustion analysis Both units look great. I saw no problems during my testing.
Trevor S.
Comfort club Furnace maintenance Cleaned and inspected furnace Inspected all electrical components Tested gas pressure Tested drainage Performed combustion analysis Furnace is in good condition. No problems during testing.
Wesley P.
Furnace and ac maintenance and inspection. Luxaire furnace and Lennox ac working normally at this time . No concerns found, replaced humidifier pad.
Andrew S.
Keeprite furnace maintenance and inspection. Furnace is working safely and efficiently and in good condition at this time. Found no problems or concerns during visit.
Trevor S.
Lennox comfort club furnace and ac maintenance Cleaned and inspected furnace Inspected all electrical components Tested gas pressure Tested and flushed drainage Preformed combustion analysis Cleaned and inspected condenser unit Tested refrigerant pressures Inspected electrical and found the capacitor to be outside of allowable range. Replaced (40/5) capacitor. Both units are working well. No other concerns found at this time.
Wesley P.
Work Performed Responded to service call for ductless system with leaking drain line. Found drain connected to bathroom trap was clogged. Removed drain and cleared line with nitrogen. Retested operation to ensure proper drainage. Results Drain line is now clear and draining properly. Indoor unit is clean, and system is running and cooling well. Client declined full maintenance at this time.
Wesley P.
Work Performed Responded to no cooling call; found compressor not running due to faulty capacitor. Replaced capacitor and checked refrigerant level — reading normal. Performed complete AC maintenance. Enrolled client in Comfort Club for furnace and AC. Results AC is operating very well at this time. Furnace maintenance scheduled for fall visit.
Andrew S.
Carrier AC repair call. Refrigerant levels are good. Cleared blockage in AC drain. Customer was experiencing poor cooling and leaking water. Filter that was installed when they moved into the house was very dirty and severely restricting airflow. Between removing the dirty filter and clearing the drain blockage the system is now cooling well and no more leaking water. 21f temp drop between return and supply Signed customer up for comfort club on furnace and AC, will return in the fall for furnace maintenance. Office will reach out to set up visit when the time comes.
Joe P.
Installed air conditioner
Gary T.
Ac Maintenance and Inspection
Gary T.
AC Maintenance and Inspection
Wesley P.
Work Performed Responded to a no cooling call where the client reported no air conditioning all weekend. They tried turning the cooling on again the night before my visit, and it seemed to start working. Upon arrival, I found that both the heating and cooling were running at the same time. After troubleshooting, I traced the issue to a stuck relay, which was causing the heating contactor to intermittently activate even when there was a call for cooling. This caused warm air to blow through the vents and prevented proper cooling. I also discovered that the boiler and hot water tank were not operating properly. The boiler was cold to the touch and was stuck in an ignition loop, repeatedly trying to restart. It eventually fired up just before I left. This home uses a high-velocity air handler that works with a boiler-fed coil for heating. Since the boiler wasn’t providing hot water to that coil, the heat side effectively shut down — which may be why the cooling finally started working
Wesley P.
Client reported no airflow to a bedroom vent. Inspected ductwork in the basement and removed an access panel to investigate. Located and adjusted an air damper in a difficult-to-reach area above the ductwork. Opened the damper, successfully restoring airflow to the affected bedroom. Performed maintenance on the Daiken ductless system. Filters were heavily clogged with drywall dust and were cleaned thoroughly with a hose. Inspected and cleaned both the indoor and outdoor units, including the condensate drain. System is now running well in both heating and cooling modes. Also discussed the client’s Reliance-rented water heater and outlined the long-term benefits of owning equipment outright. Sent an estimate for a Navien tankless water heater as a high-efficiency ownership option. Discussed the benefits of joining our Comfort Club, which includes: $10/month for the furnace $10/month for the air conditioner Priority service 15% off repairs No after-hours fees (standard service call st
Wesley P.
Service Summary Responded to a no cooling call. Found system intermittently cooling. This is an older R-22 air conditioner manufactured in 2003. System is low on refrigerant, causing erratic pressure and poor cooling performance. Advised client that R-22 is a phased-out refrigerant, making repairs more limited and costly. Discussed the option of adding UV dye and leak sealant along with an R-22 top-up to potentially locate and slow the leak. Clearly explained that there is no guarantee this will be effective or that it won’t negatively impact the compressor or other components. If the leak is large enough and UV dye becomes visible, future repair may be possible. Client is not interested in replacing the furnace at this time but was provided with air conditioner-only replacement options. The line set runs through finished ceilings, and the client prefers not to cut holes. If replacement proceeds, we will flush and reuse the existing line set. Client intends to discuss options with f
Wesley P.
Work Performed: Performed air conditioner maintenance on a KeepRite unit, estimated to have been installed around 2015. Results: Overall system is operating normally. Noted the capacitor was reading slightly low. Advised client on preventative replacement, and the capacitor was replaced with their approval to ensure continued reliable operation. Additional Notes: Client enrolled in our Comfort Club for air conditioner maintenance, paying for the full year upfront. Client expressed interest in joining the Comfort Club for furnace and fireplace in the fall.
Wesley P.
Service Summary – Amana Distinctions Furnace & Air Conditioner Maintenance Performed full maintenance on Amana Distinctions high-efficiency furnace and matching air conditioner, both installed in 2018. System is operating normally at this time. Inspected electrical, mechanical, and refrigerant components. No major issues noted. Also reviewed indoor air quality options with the customer. Discussed the PureAirX line of air purification upgrades, including: IAQ 1 – PureAirX Air Cleaner IAQ 2 – PureAirX Air Cleaner + UVC IAQ 3 – PureAirX Air Cleaner + UVC/UVV IAQ 4 – PureAirX Air Cleaner + UVC/UVV + HEPA Cleaner HEPA & Polarized – PureAirX Air Cleaner + HEPA Cleaner Advised that these options can help reduce allergens, dust, and improve overall indoor air quality. Provided estimate options on-site for consideration.
Joe P.
Ductless 12000 carrier heat pump
Joe P.
Furnace and Heat Pump Installation AHRI#212614955 Installed furnace and air conditioner
