Local Reviews
for Virgil, ON
Customers say: The reviews exhibit a positive sentiment overall, with a slight inclination towards the positive. The majority of the reviews express satisfaction with the services provided, highlighting friendly and knowledgeable staff, timely and efficient service, and overall professionalism. Customers appreciate the level of care and attention they receive, with many mentioning the willingness of the staff to go above and beyond to address their concerns. Positive reviews also mention the quality of the work performed, with specific references to installations, repairs, and maintenance being carried out efficiently and effectively. Additionally, customers express appreciation for the informative and helpful nature of the staff, who take the time to explain procedures and offer valuable advice. The presence of recurring themes such as professionalism, courtesy, and expertise further reinforces the positive sentiment expressed in the reviews. Negative reviews are present but are noticeably less frequent and less critical in tone. The negative reviews primarily focus on minor issues or misunderstandings, with customers expressing gratitude for the prompt resolution of any problems encountered. Overall, the reviews suggest a satisfied customer base that values the quality of service, expertise, and professionalism offered by Evans Comfort Masters.
Our Reviews by City
Excellent Service
Robb - Virgil, ON L0S 1J0
Wesley was very professional but friendly and answered all our questions and fixed what needed to be done. Hew was great
Excellent Service
Collet - Virgil, ON L0S 1J0
Response from Evans Heating & Cooling:
It was a pleasure serving you and your family. Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Prompt, efficient, great service!
Fenton - Virgil, ON L0S 1J0
Very well done
Ken Mack - Virgil, ON L0S 1T0
A very neat and professional job from both technicians we are very happy
Excellent Service
Collet - Virgil, ON L0S 1J0
Response from Evans Heating & Cooling:
We thank you for sharing your positive experience. It made our day.
Excellant service
Kozachenko - Virgil, ON L0S 1J0
Evans service has been great. Friendly, attentive, prompt and professional; from booking with Joann thru service with Jordan and Joyce. Unfortunately I don't seem to have a similar experience with the sales department. Thank you
Very professional and knowledgeable, excellent service.
Fenton - Virgil, ON L0S 1T0
Competent, professional, excellent service!
Response from Evans Heating & Cooling:
We're delighted to hear that you had a positive experience with us. Thank you for your kind words.
Excellent Service! Very Professional!
Coleen & Brett - Virgil, ON L0S 1J0
We are always extremely pleased with the service offered by Evans, from booking our appointment to the service visit. Kyle is yet another exemplary member of your team. He was courteous, professional and very thorough. He was very knowledgeable and took the time to explain issues needing to be addressed and the rationale while offering options and ensuring safety. We have frequently recommended your service to friends and family and will certainly continue to do so.
Great job !
Muir - Virgil, ON L0S 1T0
Jordan and Andrew were great
Excellent !
Muir - Virgil, ON L0S 1T0
Andrew was amazing. Very professional, nice and detailed in the info he shared.
Excellent service once again!
Terry Kozachenko - Virgil, ON L0S 1J0
We have dealt with Evans service a few times now and the experience has been excellent. The technicians have been outstanding and represent Evans professionally. In my opinion, without doubt they are your best sales reps. On this occasion we dealt with Andrew and Jordan who were both a pleasure to deal with. Thank you.
Well represents your company
Wilkinson - Virgil, ON L0S 1J0
Service Call
Collet - Virgil, ON L0S 1J0
Perfect service!
Lori Dyck - Virgil, ON L0S 1T0
Great experience! Would HIGHLY recommend!
Very professional service from the technician
Nardi - Virgil, ON L0S 1J0
The Technician is very knowledgable and gave professional service. ( Furnace and Hot Water Tank. )
What a great experience
Roehm - Virgil, ON L0S 1T0
I was delighted to have Kyle service my furnace - he was so polite, informative and did an excellent job of analyzing and fixing my furnace. As a representative of the company, you couldn't ask for a better person - I would welcome Kyle into my home any day. Thank you
Response from Evans Heating & Cooling:
Thank you for the 5 star rating.
Great service. Options given to solution saved us money.
Peters - Virgil, ON L0S 1J0
Great.
great service price not so awesome
Evans - Virgil, ON L0S 1T0
Gary is a very nice guy It was nice to see him again
Great service! Great guy!
Julia - Virgil, ON L0S 1J0
Gary is a great guy! Very friendly and knowledgeable about the products! Always helpful and goes above to answer any questions or concerns that we may have!
Great HVAC Service
Tim - Virgil, ON L0S 1J0
Cameron is very knowledgeable and was courteous during our visit with him today. He offered a number of helpful suggestions regarding our HVAC and Nat Gas Fireplace installations, and we wouldn’t hesitate recommending him for your HVAC requirements.
great service , as usual !!!!!!
Mottola - Virgil, ON L0S 1J0
Great service - good price
Thornhill - Virgil, ON L0S 1T0
Fireplace repair - very efficient and professional
Great service
Julia - Virgil, ON L0S 1J0
Always a first rate service.
Best Service Ever!!
Claire C - Virgil, ON L0S 1J0
Fast, efficient and courteous from the moment I called for assistance with my fireplace. The service technician "Chris" was not only knowledgeable, he is personable, helpful, respectful and the problem was fixed in no time. No games, no upselling, just EXCELLENT SERVICE! I would recommend Evans to anyone looking for honest work with RESULTS at a fair price!
Fantastic Service
Caroline - Virgil, ON L0S 1J0
Pat is very knowledgeable and an excellent technician. Highly recommend him.
Wesley P.
Client reported no airflow to a bedroom vent. Inspected ductwork in the basement and removed an access panel to investigate. Located and adjusted an air damper in a difficult-to-reach area above the ductwork. Opened the damper, successfully restoring airflow to the affected bedroom. Performed maintenance on the Daiken ductless system. Filters were heavily clogged with drywall dust and were cleaned thoroughly with a hose. Inspected and cleaned both the indoor and outdoor units, including the condensate drain. System is now running well in both heating and cooling modes. Also discussed the client’s Reliance-rented water heater and outlined the long-term benefits of owning equipment outright. Sent an estimate for a Navien tankless water heater as a high-efficiency ownership option. Discussed the benefits of joining our Comfort Club, which includes: $10/month for the furnace $10/month for the air conditioner Priority service 15% off repairs No after-hours fees (standard service call st
Wesley P.
Service Summary Responded to a no cooling call. Found system intermittently cooling. This is an older R-22 air conditioner manufactured in 2003. System is low on refrigerant, causing erratic pressure and poor cooling performance. Advised client that R-22 is a phased-out refrigerant, making repairs more limited and costly. Discussed the option of adding UV dye and leak sealant along with an R-22 top-up to potentially locate and slow the leak. Clearly explained that there is no guarantee this will be effective or that it won’t negatively impact the compressor or other components. If the leak is large enough and UV dye becomes visible, future repair may be possible. Client is not interested in replacing the furnace at this time but was provided with air conditioner-only replacement options. The line set runs through finished ceilings, and the client prefers not to cut holes. If replacement proceeds, we will flush and reuse the existing line set. Client intends to discuss options with f
Wesley P.
Work Performed: Performed air conditioner maintenance on a KeepRite unit, estimated to have been installed around 2015. Results: Overall system is operating normally. Noted the capacitor was reading slightly low. Advised client on preventative replacement, and the capacitor was replaced with their approval to ensure continued reliable operation. Additional Notes: Client enrolled in our Comfort Club for air conditioner maintenance, paying for the full year upfront. Client expressed interest in joining the Comfort Club for furnace and fireplace in the fall.
Wesley P.
Service Summary – Amana Distinctions Furnace & Air Conditioner Maintenance Performed full maintenance on Amana Distinctions high-efficiency furnace and matching air conditioner, both installed in 2018. System is operating normally at this time. Inspected electrical, mechanical, and refrigerant components. No major issues noted. Also reviewed indoor air quality options with the customer. Discussed the PureAirX line of air purification upgrades, including: IAQ 1 – PureAirX Air Cleaner IAQ 2 – PureAirX Air Cleaner + UVC IAQ 3 – PureAirX Air Cleaner + UVC/UVV IAQ 4 – PureAirX Air Cleaner + UVC/UVV + HEPA Cleaner HEPA & Polarized – PureAirX Air Cleaner + HEPA Cleaner Advised that these options can help reduce allergens, dust, and improve overall indoor air quality. Provided estimate options on-site for consideration.
Joe P.
Ductless 12000 carrier heat pump
Joe P.
Furnace and Heat Pump Installation AHRI#212614955 Installed furnace and air conditioner
Andrew S.
IBC combi boiler maintenance and inspection Performed flush on heat exchanger, found moderate buildup, nothing concerning. Cleaned condensation trap, large buildup inside but again nothing concerning. Performed Combustion analysis as per manual to determine if heat exchanger should be disassembled for cleaning. All readings were well within spec and system is burning clean and efficiently. Customer stated there was a loose wire to the ventor motor but he has it fixed with a ziptie to ensure proper connection. Was very gentle around that part of the boiler as i did not want to cause any problems and cause a lack of heat or hot water Found no problems or concerns during maintenance, boiler is in good shape at this time.
Gary T.
Furnace service call
Chris V.
Fireplace repair - thermostat wires are a thin gauge wire, spun together. Switch is not opening gas valve. By passed switch and the unit immediately fired. Installed remote control and cleaned up system Tested and fully operational.
Joe P.
Disconnect ductless unit to pour cement pad Reconnected unit, evacuate, and recharge unit
Jordan F.
Keeprite furnace maintenance. Furnace is operating very well with no issues .
Joe P.
Installed a dehumidifier at a residential home. We positioned the unit to maximize moisture control in the room.
Kyle C.
Comfort club maintenance Furnace: Furnace venter motor housing has split and leaking water. Highly recommend replacing motor before winter season. Over all furnace is in great shape. No other issues or concerns found. Air conditioning: Inside the outdoor unit a mouse nest was found. Removed compressor cover and found the insulation inside the cover was eaten away. Customer will leave compressor cover off going forward to prevent mice entering and making a nest. Over all air conditioning unit was clean and in good shape. No other issues or concerns found.
Jordan F.
Inspect relocate of air conditioning, quote humidifier and install media filter
Steve E.
Furnace and Air Conditioner Installation
Andrew S.
Replaced thermostat with customer provided Honeywell stat. Tested furnace and AC after replacing. Furnace blower was struggling to start, capacitor was low. Replaced cap and it started up like normal. AC refrigerant levels are good. Cooling well for its age 15f temp drop.
Cameron V.
Ac maintenance
Cameron V.
Ac maintenance Found capacitor with low mfd and suggested changing as below acceptable mfd drop. Ac running well and swapped out eac filter as it was plugged. Uv light was also good.
Cameron V.
Ac maintenance Fire place hook does not line up on the top right of grill. Looks like when it was cut in factory it was cut incorrectly Grill is in place but only by 3 of 4 hooks
Kyle C.
Air conditioning repair Defective capacitor. Provided capacitor repalcement quote. Customer approved quote. Supplied and installed new capacitor. Unit is fully operational.
Cameron V.
Ac maintenance Cap swapped out unit running a lot better
Cameron V.
Ac maintenance Cut small notch in filter rack to allow easier filter change
Kyle C.
Air conditioning maintenance Air conditioner is in great shape. No issues or concerns found.
Jordan F.
Keeprite furnace repair , defective inducer motor . Motor or furnace need to be replaced
Kyle C.
Furnace and water heater maintenance Furnace and water heater and both In great shape. No issues or concerns found.
